they told me the same thing about my DC power alt, turns out 1 of my batts was like completely dead and would not accept charge. in turn it was acting as a "load" on my alt. i disconnected the batts and charged them all up 1 by one and havnt ad a voltage issue since. i myself was unaware of the dead batt due it being wired in with 2 more g31 agms so together plus the batt under hood, the batts showed to be good. but over time it brought all the batts down pretty bad and i did not know it can make your alt do that.....
advance hooked up there tester and checked my starter, batts and alt/amperage. and said your alt is going out etc would you like to buy a new from here(
Yeah, it sounded weird that the battery AND alt went bad at the exact same time. My battery has trouble holding a 12.5v charge right now, but its cheap af