pro-rabbit 5,000+ posts
Moderator
While of course we have a few members who love to jump into our threads to push us around lets make a few things a bit more clear.
We currently have 6 enclosures that are "behind" our time line. Most are finally going out today/tomorrow while the rest can not be picked up until Monday.
The resent posts that have accumulated here are all from the exact same issue and batch of orders We did not take on to much work, we did however, have a very direct issue with scheduling and with time frames not being entered correctly causing issues with our data base and some orders were pushed around and others were simply not shipped.
These issues have currently been resolved and positions have been altered as needed. We are stilling working out the kinks in our email but that should be resolved today as well. Our phone system on the other hand is going to take far more time to resolve.
With that said, every enclosure that is currently pending (late or current) will be shipping no later then Monday the 11th. This means any enclosure that has been paid for already will be shipping between today and Monday.
I do apologize for these delays and offerings will be made to all clients that were affected by the delay.
We currently have 6 enclosures that are "behind" our time line. Most are finally going out today/tomorrow while the rest can not be picked up until Monday.
The resent posts that have accumulated here are all from the exact same issue and batch of orders We did not take on to much work, we did however, have a very direct issue with scheduling and with time frames not being entered correctly causing issues with our data base and some orders were pushed around and others were simply not shipped.
These issues have currently been resolved and positions have been altered as needed. We are stilling working out the kinks in our email but that should be resolved today as well. Our phone system on the other hand is going to take far more time to resolve.
With that said, every enclosure that is currently pending (late or current) will be shipping no later then Monday the 11th. This means any enclosure that has been paid for already will be shipping between today and Monday.
I do apologize for these delays and offerings will be made to all clients that were affected by the delay.